On-Site / Remote IT Support

Technical Engineering Support

Whether your internal technical expertise is stretched, you have office geography challenges or you need an entire engineer based solution such as hardware break-fix, our skilled field and site based technical team can support you by providing on-demand, industry accredited technical services.

We operate a UK wide network of field based technicians who work on-demand, providing 24×7 technical support, covering a variety of SLA’s. Our team respond to a range of specific customer requirements, including hardware configuration, health checks and auditing, hardware break-fix, field based hot swap services, WEE disposal and dedicated on-site support.

Configuration and Deployment

Working under strict ISO governance, we perform a variety of pre-installation and deployment services, including the asset tagging, engraving and security marking of end user devices, installation of audio visual and telephony solutions and the racking of servers and storage.

Solution Engineering

Utilising industry recognised, multi-vendor toolsets, we deploy 2^nd and 3^rd line support to help manage the implementation and maintenance of technical infrastructure solutions. From the installation and configuration of servers, desktops, laptops, data migration and printers, through to troubleshooting on networking, firewalls and wireless, our Solution Engineers will integrate seamlessly into your technical team to help manage your project throughout its lifetime.

Maintenance

Our technical support team handles thousands of incidents per month, providing 24×7, SLA based maintenance and support. From desk-side support, troubleshooting and proactive remote management, through to dedicated onsite support and break-fix, we deploy suitably experienced and qualified technicians on-demand, to get you back up and running.